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MISSION STATEMENT
To enforce consumer protection laws and to protect and educate Hillsborough County consumers,
in the marketplace and business community, against economic losses resulting from unfair,
deceptive and illegal business practices.
FREE SERVICES
Advice and Tips
Consumers can call us or email us for advice, information and assistance, or to be directed to
the appropriate service and/or agency for help.
Complaint Evaluation and Investigation
Complaints should be submitted in writing so that we may accurately track your case. You have
the option of downloading a complaint form, calling our office to have a form mailed to you, or
visiting our office. We ask that you fill out the form detailing what happened, when and where
the problem occurred, and what steps you've taken to reach a resolution. Attach copies of any
supporting documentation you might have, such as contracts, warranties and canceled checks.
Each complaint is evaluated to see if there are reasonable grounds for an investigation.
Mediation and Referral
Mediation is conducted through telephone contacts and informal meetings and hearings.
Unresolved mediation cases can result in citations for violations of the Consumer Protection Ordinance. Criminal
cases are presented to the appropriate prosecuting agency. In certain instances, cases will
be referred to state or federal regulatory agencies.
Outreach and Education
Consumer education presentations and publications are available at NO COST. If you need a
speaker or would like our agency to participate in a community event with a booth and
literature on many consumer issues, you can call or email us with your request. The request will be reviewed by staff and the Chief Investigator. Limited resources, and the date, time and nature of the event are all factors in whether we can honor the speaker request. Community
education programs are developed and conducted throughout the county for adult audiences and
high school students. These programs cover numerous topics of consumer fraud scams and schemes
and tips to avoid becoming a victim. Bilingual speakers are available. A Legal Advocacy
service is offered to consumers living in and around the Sun City Center and Plant City areas.
Our investigators meet with consumers on the second and fourth Friday of each month. The
service is focused on the senior population of these areas who are unable to visit our office
and want to speak directly to an investigator. The agency boasts an active senior volunteer
program which enhances the effectiveness of our program.
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